FAQ

The CrowdStrike Store accepts payments via major credit cards.

Yes. On your first order, you will be prompted to create an account. This will make future orders easier as it will retain your order history and information.

You should have one user profile for use when paying by credit card.

Fulfillment and customer service for the CrowdStrike Swag Store operate weekdays from 8am-5pm PST, excluding holidays.

Immediately upon placing your order, you will receive an email confirmation with the order details. Shipment confirmations will be sent at the end of the shipping business day.

Yes! UPS provides the best tracking and customs clearance. The recipient is responsible for any duties/taxes if an expedited shipping method is selected. If the UPS Saver shipping method is selected, CrowdStrike covers the duties and taxes. 

 

Ancillary Clearance Service Fees

Please note if additional or special processing is required by a local regulatory agency, ancillary fees may be incurred. These fees, which are subject to change, can vary per country/territory, and may be applied and invoiced to the Shipper, Consignee, or Third Party. 

Exporting

It is important to BrandVia- Powered by HALO that our customers are able to receive the items that are shipped to them. We are committed to making every effort to get your merchandise from our facility to the shipping address entered on the order, whether the address is inside or outside the US. For outside the US, the recipient is considered the Importer and may be contacted for clearance instructions. We know that many countries outside of the US have import restrictions for promotional merchandise and gifts. At times the merchandise can get held up in customs and the reasons are varied and can change without notice, even if accurate product documentation is provided. As a response to this (as an example) we have placed a hold on shipments to countries such as Russia because the import restrictions there have made it too difficult to get our goods into the country. If you would like more information on our international shipping policies and experiences please email [email protected].

Redistribution

Most of the merchandise that we sell is produced outside of the US. Many of these goods that have been imported into the U.S. cannot be easily exported to other countries, or re-shipped a second time, once our customers initially receive them. We highly recommend that you check with your freight forwarder to confirm foreign documentation requirements if you seek to re-ship goods that you have purchased through our store(s). Please note: BrandVia- Powered by HALO is a distributor (not a manufacturer) and therefore will not have access to factory information from the company that originally produced the goods.

Orders ship from San Jose, CA, with the following ESTIMATED timelines:

• UPS Next Day Air® = 1 business day after ship date (AM delivery)
• UPS Next Day Air Saver® = 1 business day after ship date (PM delivery)
• UPS 2nd Day Air® = 2 business days after ship date
• UPS 3-Day Select® = 3 business days after ship date
• UPS Ground = 1-7 business days after ship date, depending on proximity to San Jose, CA

*Please note: International delivery times will vary depending on country delivered to, customs clearance, and any unforeseen delivery issues. All taxes and duties have been added into your order total.

Please contact BrandVia- Powered by HALO Customer Service at [email protected] or 408-952-5850 before 2pm PST on the business day your order is scheduled to be shipped.

The status of your order can be viewed online under the Account icon. Shipment confirmations with tracking information are sent via email at the end of the business day your order was shipped.

When tracking the order, if the shipment shows DELIVERED, but the recipient did not receive the order, please alert [email protected] immediately. We may not be able to replace or credit your order if we are not notified within 10 days of your shipment notification.

Returns are accepted for items in new, unused condition with applicable tags attached. Returns cannot be accepted without an RMA#, which will be provided by Customer Service.

Please Contact Customer Service via email [email protected] or call 408-955-1750 and have your order number ready.

 

Domestic Returns: Item(s) may be eligible for return within 30 days from the day the order was placed. Item(s) are to be returned at the customer’s expense. We suggest using UPS or FedEx due to their tracking capabilities. We are not responsible for returns that are lost in transit. Allow 10 business days from the date your package is delivered to us for your product credit to be processed. It may take longer than normal to process during peak times (holidays, sales, special events, etc.). The original method of payment used at check-out will be credited.

 

International Returns: Item(s) can be returned at the customer’s expense within 60 days from the day order was placed and will receive product credit back on the account used at checkout. The customer is responsible for all return expenses, including shipping, duties, and taxes. We suggest using your countries postal service for the return. If the item(s) arrived damaged or defective (see below). Please contact Customer Service for next steps. Please keep all tracking information for your return, as we are not responsible for lost returns.

 

Missing or Incorrect Items – Please contact Customer Service to report the issue and we will work with you on a solution according to your needs.

 

Damaged/Defective Items - Please contact Customer Service to report damaged or defective items*

 

Lost Packages – You will receive an emailed shipping notification on the day your order ships. Please track accordingly. Report a lost package to Customer Service within 5 days of the delivery date shown on the carrier site (if not received at the specified address) or non-delivery of the order.*

 

*After 5 days of delivery, carriers no longer accept claims. If you wait beyond this period to inform us, we cannot be held responsible for lost or damaged shipments, and you may not receive credit or replacement. If carrier provides proof of delivery to correct address, it may indicate that the package(s) has been stolen. We are not responsible for stolen merchandise after delivery, so we strongly recommend that you ship to a secure location.

 

Exception Items – Please note that clearance items and seasonal promotional items may not be eligible for return.

If you need to change the shipping address of your order and the order has not shipped please call us at 408-952-5850 or email us at [email protected]. Please reference your order number when you call or email.

The CrowdStrike Swag Store is operated by BrandVia- Powered by HALO. They can be reached at:
Contact Number: 408-955-0500
Email: [email protected]

The recipient is responsible for any duties/taxes if an expedited shipping method is selected. If the UPS Saver shipping method is selected, CrowdStrike covers the duties and taxes. 

You will receive a shipping notice via email when your order has left the warehouse. Most orders ship within 1-2 business days of being placed. Please allow more time during the holiday season.

When your package has shipped, you will receive a confirmation email that contains tracking information from the appropriate carrier. 

When tracking the order, if the shipment shows DELIVERED, but the recipient did not receive the order, please alert [email protected] immediately. We may not be able to credit your order if we are not notified within 30 days of your shipment notification.

If the shipment shows DELIVERED, but the recipient did not receive the order, please alert [email protected] immediately. We may not be able to credit your order if we are not notified within 30 days of your shipment notification.

If the quantity of an item you like on the store isn't available, we can place a drop ship order from our factory. Please email [email protected] with the item name, SKU and the quantity that you need. Please note that production time will vary by product and we will advise the soonest ship date.

For those customers selecting "will call" at checkout the pickup location is 1943 Lundy Avenue, San Jose, CA. The pickup time windows will be weekdays from 9:00am-11:00am and 1:00pm-3:00pm PST, excluding holidays. Please look for customer service to contact you with more details if you select this ship method.